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That Twillio doesn't protect you is bad. However, would a court agree you don't owe them the money? This recommendation seems like abuse of disputing a charge a
by acover 4y ago
That Twillio doesn't protect you is bad. However, would a court agree you don't owe them the money? This recommendation seems like abuse of disputing a charge and will just get you banned from Twillio.
- helsontaveras18 4y agoAnd then you switch to another SMS provider, which may be costly from an engineering perspective, but clearly worth it if you’re getting slammed with botnets and Twilio doesn’t care. Absolutely, dispute the charge.
- acover 4y agoWhich providers don't have this problem? Does AWS prevent you sending SMS to premium numbers?
- PenguinCoder 4y agoAlmost any provider will have these sorts of problems. In my experience though, SignalWire has been great for customer service and working with.
- gghffguhvc 4y agoYou don’t even have a viable option for court as they have forced arbitration clauses.
- Terretta 4y agoThe court doesn't have to agree, only the card provider does. The customer has the right to dispute credit card charges thanks to the agreements between customer and card provider and between card provider and merchant. Twilio will get in trouble with Visa/Mastercard if customers say Twilio is dropping them for disputes the card provider finds in the customers' favor. This is why you always pay for sketchy merchants with a card, it's one of the few consumer powers you have.
- charcircuit 4y agoWhy would the card providers be in the customer's favor. The customer paid for a text to be delivered to a phone number and Twilio did that and then charged the customer for it. If you pay someone to mow your lawn, then they mow your lawn and charge you. You can't just chargeback after the fact to get that service for free.
- 8n4vidtmkvmk 4y agoif they mow your lawn 10 times in a row and bill you 10 times... you should charge back 9 of them
- dahfizz 4y agoIs that what's happening? You ask twilio to send one text and they send ten?
- 0x62 4y agoIn your analogy it would be more like paying someone to mow your lawn because your neighbour got it done for $10, then being charged $100 because your house number is even. It might be in the terms and conditions, but it’s bad faith to not give any warnings or controls before the services are rendered.
- charcircuit 4y agoExcept in that metaphor every service on your property costs 10x the price and it's a well known fact.
- aaaaaA3 4y agoThe people adjudicating disputes at card companies are akin to content moderators hired by social media companies, they aren't experts and do not spend much time reading up on the dispute. The decisions are more or less random, with a heavy bias towards the customer.
- aaaaaA3 4y ago