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> You are wrong about "should", because the word can and does describe non-emotional states Questions of "how should a company behave?" can only be answered by

> You are wrong about "should", because the word can and does describe non-emotional states Questions of "how should a company behave?" can only be answered by one's feelings, and feelings require emotions to be formed. There are no rules of business encoded into the universe. Business itself is merely a human construct. > At end the end of the day, if I need to make a call to the old country and various apps don't work for one reason or another The modern phone system is built on apps, so if apps are not working for one reason or another the app you call a phone isn't going to work anyway. Long gone are the days of an operator physically connecting copper wires between two locations. The phone system you seem to be imagining no longer exists outside of museums. > Papyrus is older than telegraph and yet it is still used to deliver important messages And like I said in another comment, if you used papyrus to request support from your telecom operator, I expect you would receive even worse support than by phone. It's not where they are going to focus their energy because papyrus isn't where the community of customers live. I imagine they would put in some effort to accommodate you, but with only so much time in the day it will pale in comparison to where they put their focus. > unless you have some evidence to prove, calls are indeed a fringe channel Like I said, it depends on the business. The phone is unquestionably the primary channel of communication for some businesses when the community of customers primarily live by phone. Other businesses, particularly those close to government, do rely on papyrus as their primary channel of communication. And other businesses see physical presence as their primary channel. Going back to the restaurant, you're going to receive better service walking in the door than you will by phone. No doubt there will be a best effort to provide good service over the phone as well, but the customer who walks in the door is going to get the "A team". The business of which we speak here is mostly in the business of connecting one's pocket computer to social media, so social media is quite expectedly where the community primarily lives. That doesn't mean they won't put a best effort into other communication channels, but if you want the "A team", you will reasonably go where the people are. Same as with every business.

A4ET8a8uTh0 4y ago
<< You are wrong about "should", because the word can and does describe non-emotional states >> Questions of "how should a company behave?" can only be answered by one's feelings, and feelings require emotions to be formed. There are no rules of business encoded into the universe. Business itself is merely a human construct." If that is the case, then everything is emotional. If everything is emotional, in practical sense, designation of 'emotional' does not carry using informational value. It is like calling everything racist. << At end the end of the day, if I need to make a call to the old country and various apps don't work for one reason or another >> The modern phone system is built on apps, so if apps are not working for one reason or another the app you call a phone isn't going to work anyway. Long gone are the days of an operator physically connecting copper wires between two locations. The phone system you seem to be imagining no longer exists outside of museums. I would welcome some schooling on the matter. Do you have some additional insight/resources that could substantiate your claim? I do not exactly doubt you, but, just like with the underpinnings of US airlines, part of me sincerely doubts telecoms moved to, say, react framework to connect phonecalls. I might be wrong, but I would like some additional evidence of that. << And like I said in another comment, if you used papyrus to request support from your telecom operator, I expect you would receive even worse support than by phone. It's not where they are going to focus their energy because papyrus isn't where the community of customers live. I imagine they would put in some effort to accommodate you, but with only so much time in the day it will pale in comparison to where they put their focus. I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. I won't go into too many details, but, if anything, written letter gets a much closer scrutiny. It may be slower, but it does get results ( edit: speaking from experience ). << Like I said, it depends on the business. I am willing to accept it as an argument.
- randomdata 4y ago
  > If that is the case, then everything is emotional. For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. > Do you have some additional insight/resources that could substantiate your claim? I guess? https://www.history.com/news/rise-fall-telephone-switchboard-operators https://www.history.com/news/rise-fall-telephone-switchboard... I'm not sure what you're looking for, exactly. > part of me sincerely doubts telecoms moved to, say, react framework to connect phonecalls. If you use the phone app on your pocket computer, it very well could be using the React (React Native) framework. In the real world more likely it uses the OS's native APIs directly, but indeed React Native is just a thin layer above that anyway so the distinction is flimsy. But yes, modern switching is also done in software. The phone is just another service that rides on the same network as all of these other services that we're talking about. Ultimately, what's really so different between Twitter and a phone call other than the exact bit arrangement that goes down the wire? > I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. We are talking about support, not complaint. Those are very different letters. > but, if anything, written letter gets a much closer scrutiny. Particularly when the government is involved, no question. We already established earlier that the community that is government tends to live by paper. Once again, the "A team" lives where the people are. Even if Twitter is the best place for support, if you sent a complaint by Twitter it would be more likely be ignored because that's not where the regulators live. Like the recurring theme continues to tell, the most effort is put into where the people are...
  - A4ET8a8uTh0 4y ago
    << I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. > We are talking about support, not complaint. Those are very different letters. Are you suggesting I should sent a complaint about the support to TMobile to get it in line with my expectations? That I can do. << For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. I will need to sleep on that. Something feels off about the argument, but I can't put a finger on it. << Ultimately, what's really so different between Twitter and a phone call other than the exact bit arrangement that goes down the wire? If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a different company. That is more of a reason for customer to not be happy over contracting with company A, but being directed to unrelated company B for actual service.

A4ET8a8uTh0 4y ago

<< You are wrong about "should", because the word can and does describe non-emotional states >> Questions of "how should a company behave?" can only be answered by one's feelings, and feelings require emotions to be formed. There are no rules of business encoded into the universe. Business itself is merely a human construct." If that is the case, then everything is emotional. If everything is emotional, in practical sense, designation of 'emotional' does not carry using informational value. It is like calling everything racist. << At end the end of the day, if I need to make a call to the old country and various apps don't work for one reason or another >> The modern phone system is built on apps, so if apps are not working for one reason or another the app you call a phone isn't going to work anyway. Long gone are the days of an operator physically connecting copper wires between two locations. The phone system you seem to be imagining no longer exists outside of museums. I would welcome some schooling on the matter. Do you have some additional insight/resources that could substantiate your claim? I do not exactly doubt you, but, just like with the underpinnings of US airlines, part of me sincerely doubts telecoms moved to, say, react framework to connect phonecalls. I might be wrong, but I would like some additional evidence of that. << And like I said in another comment, if you used papyrus to request support from your telecom operator, I expect you would receive even worse support than by phone. It's not where they are going to focus their energy because papyrus isn't where the community of customers live. I imagine they would put in some effort to accommodate you, but with only so much time in the day it will pale in comparison to where they put their focus. I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. I won't go into too many details, but, if anything, written letter gets a much closer scrutiny. It may be slower, but it does get results ( edit: speaking from experience ). << Like I said, it depends on the business. I am willing to accept it as an argument.

randomdata 4y ago
> If that is the case, then everything is emotional. For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. > Do you have some additional insight/resources that could substantiate your claim? I guess? https://www.history.com/news/rise-fall-telephone-switchboard-operators https://www.history.com/news/rise-fall-telephone-switchboard... I'm not sure what you're looking for, exactly. > part of me sincerely doubts telecoms moved to, say, react framework to connect phonecalls. If you use the phone app on your pocket computer, it very well could be using the React (React Native) framework. In the real world more likely it uses the OS's native APIs directly, but indeed React Native is just a thin layer above that anyway so the distinction is flimsy. But yes, modern switching is also done in software. The phone is just another service that rides on the same network as all of these other services that we're talking about. Ultimately, what's really so different between Twitter and a phone call other than the exact bit arrangement that goes down the wire? > I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. We are talking about support, not complaint. Those are very different letters. > but, if anything, written letter gets a much closer scrutiny. Particularly when the government is involved, no question. We already established earlier that the community that is government tends to live by paper. Once again, the "A team" lives where the people are. Even if Twitter is the best place for support, if you sent a complaint by Twitter it would be more likely be ignored because that's not where the regulators live. Like the recurring theme continues to tell, the most effort is put into where the people are...
- A4ET8a8uTh0 4y ago
  << I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. > We are talking about support, not complaint. Those are very different letters. Are you suggesting I should sent a complaint about the support to TMobile to get it in line with my expectations? That I can do. << For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. I will need to sleep on that. Something feels off about the argument, but I can't put a finger on it. << Ultimately, what's really so different between Twitter and a phone call other than the exact bit arrangement that goes down the wire? If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a different company. That is more of a reason for customer to not be happy over contracting with company A, but being directed to unrelated company B for actual service.