3 ms·
In my experience community managers are in the actual offices of the companies whilst support are a 3rd party overseas. So the CM is able to walk to someone's d
by exadeci 4y ago
In my experience community managers are in the actual offices of the companies whilst support are a 3rd party overseas. So the CM is able to walk to someone's desk and get it fixed while the support can only try and escalate through their system.