The Ghost community is paid to run a SaaS and supporting self-hosters is somewhat incidental to their business model. That community already is voting with thei

The Ghost community is paid to run a SaaS and supporting self-hosters is somewhat incidental to their business model. That community already is voting with their wallets and this poster was expecting to get better free support from a software company with incentives that don't align with the poster's. ("Non-profit" or not, it's still a software company getting paid to run a SaaS that incidentally allows self-hosting.)