I'm assuming the use case is to send messages back to the user on a platform like Whatsapp after the CSR writes a few paragraphs in their help desk software. Th

I'm assuming the use case is to send messages back to the user on a platform like Whatsapp after the CSR writes a few paragraphs in their help desk software. This seems like the final step before making the API calls to actually send those messages to the user. I agree, that in a scenario where you control both ends of transmission, a boring binary chunk would be easier and simpler.