Am I the only one who read that in a hip hop voice?: "We've all been there. Trapped in line at the D-M-V Or stuck on hold while trying to call a city a-genCY.

Am I the only one who read that in a hip hop voice?: "We've all been there. Trapped in line at the D-M-V Or stuck on hold while trying to call a city a-genCY. It's easy to complain about government bureau-craCY. But it's the rare person who sees such ineffi-cienCY as a business opportuniTY. Meet Adam Humphreys. He lives in New York CiTY It started simpLY enough. Adam found out he needed a viSA to travel to ChiNA. for a vacation. His bureaucratic haSSleS with the ChineSe conSulate launched a whole new buSineSS. "Can you help me?" he said. No! "Do you have a printer I can use?" he tried. No!