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My friend had a terrible experience with Apple. Her MacBook pro wouldn't turn on. It was less than a year old and she paid for AppleCare+ so she was told it wo

by Siecje 4y ago

My friend had a terrible experience with Apple. Her MacBook pro wouldn't turn on. It was less than a year old and she paid for AppleCare+ so she was told it would be covered under warranty. She got a call to pick it up and when she arrived she was told there was internal water damage and she had to pay $450. Also that the screen was scratched and they would replace it when the part came in. Her screen was not scratched when she dropped it off. But she noticed her stickers were gone and the shell was all scratched on the top and bottom. She asked someone if this was even her laptop and they checked and ensured her it was and the shell had to be replaced and that's why her stickers were gone but the shell wasn't new as it was all scratched. Then she asked why the background would have changed and they told her they had to reset everything and she lost all of her files. She was devastated as they said they would call and discuss options if it came to that. They said they could undo the repair and she could take it somewhere else but if Apple can't recover the files then no one else would be able to recover them.

null_object 4y ago
Are you seriously saying that Apple wiped all your “friend’s” files - completely obliterated what could have been unique work or memories - without even telling her, or asking permission first. Then effectively said “seeya!” This doesn’t even remotely match any experience I’ve had with Apple or Apple devices in almost 25 years of use. I’d check back with your “friend” and make sure she was telling you the whole truth. PS: the serial number of her laptop is printed on the bottom of the case - which should address this very, very strange story implying the Apple staff slipped her a dodgy beat-up old laptop. The number should match her invoice and the box (but I guess your friend doesn’t have an invoice or a box, or probably any other way of identifying her laptop other than ‘stickers’)
- Siecje 4y ago
  Yes, I was with her when she picked it up.
  - null_object 4y ago
    > Yes, I was with her when she picked it up. Ok in that case your story must be 100% true and no at all made-up for cheap HN upvotes. Thanks for the clarification. PS: get back to us when you’ve checked the “switched” laptop serial numbers against the “friend” invoice, box and other ways to verify the identity of the device.
    - Siecje 4y ago
      I never said the laptop was switched. She was expecting to not pay and have her files instead she had to pay, lost her files, lost her stickers and her laptop and screen is scratched (Apple said they will replace the screen when they get the part).
    - Siecje 4y ago
      > cheap HN upvotes. I'm being downvoted and called a liar.
      - grumpyprole 4y ago
        Only by the Apple fanboys, I wouldn't take it personally.
        null_object 4y ago
        > Only by the Apple fanboys This is such a pathetic line. The story is so full of inconsistencies and the poster is backtracking fast on the clear initial implication that the laptop was somehow switched for an inferior replacement - but you're downvoting people for being "Apple fanboys" when they call it out.
        grumpyprole 4y ago
        I don't downvote people for posting negative experiences and constructive criticisms. If anything is "pathetic", then I would suggest doing such a thing is.
- runjake 4y ago
  I think the "friend" story is dubious, but to hop onto your point, one can also log into https://appleid.apple.com https://appleid.apple.com and verify a device's serial number, in case of loss or theft.
  - Siecje 4y ago
    The serial number is only on the bottom shell.
- deleted 4y ago
  [deleted]
- grumpyprole 4y ago
  > Are you seriously saying that Apple wiped all your “friend’s” files Why is it so hard to believe? The machines aren't modular or repairable, everything is soldered on the main board. The T2 security prevents cloning of the SSD.
salil999 4y ago
This is very hard to believe. AppleCare is pretty good with repairs.
- jackson1442 4y ago
  Agree, the pricing isn't correct (accidental damage is $299 for macs across the board) and every time I've sent a device off for service they always tell me to either back up my data or wipe the device myself.
  - kjkjadksj 4y ago
    $450 is their flat repair and its what I almost always am quoted when I bring in a laptop.
    - jackson1442 4y ago
      Where's this listed? I see the $299 number quoted in several places on their website. [0]: https://www.apple.com/support/products/mac/ https://www.apple.com/support/products/mac/ [1]: https://support.apple.com/mac/repair https://support.apple.com/mac/repair (selected other damage - macbook pro - 14in 2021)
      - Siecje 4y ago
        This was on 2022-12-31 in Canada so the price was in CAD. That's what they charged her.
        hoorible 4y ago
        AppleCare+ tier pricing in Canada is, and has been since day one, $129 or $379 depending on severity of the damage.
  - Siecje 4y ago
    How do you backup the data when it won't turn on and they don't have hardrives that you can remove? The data is stored on a chip on the motherboard.

by Siecje 4y ago

null_object 4y ago

Are you seriously saying that Apple wiped all your “friend’s” files - completely obliterated what could have been unique work or memories - without even telling her, or asking permission first. Then effectively said “seeya!” This doesn’t even remotely match any experience I’ve had with Apple or Apple devices in almost 25 years of use. I’d check back with your “friend” and make sure she was telling you the whole truth. PS: the serial number of her laptop is printed on the bottom of the case - which should address this very, very strange story implying the Apple staff slipped her a dodgy beat-up old laptop. The number should match her invoice and the box (but I guess your friend doesn’t have an invoice or a box, or probably any other way of identifying her laptop other than ‘stickers’)

Siecje 4y ago
Yes, I was with her when she picked it up.
- null_object 4y ago
  > Yes, I was with her when she picked it up. Ok in that case your story must be 100% true and no at all made-up for cheap HN upvotes. Thanks for the clarification. PS: get back to us when you’ve checked the “switched” laptop serial numbers against the “friend” invoice, box and other ways to verify the identity of the device.
  - Siecje 4y ago
    I never said the laptop was switched. She was expecting to not pay and have her files instead she had to pay, lost her files, lost her stickers and her laptop and screen is scratched (Apple said they will replace the screen when they get the part).
  - Siecje 4y ago
    > cheap HN upvotes. I'm being downvoted and called a liar.
    - grumpyprole 4y ago
      Only by the Apple fanboys, I wouldn't take it personally.
      - null_object 4y ago
        > Only by the Apple fanboys This is such a pathetic line. The story is so full of inconsistencies and the poster is backtracking fast on the clear initial implication that the laptop was somehow switched for an inferior replacement - but you're downvoting people for being "Apple fanboys" when they call it out.
        grumpyprole 4y ago
        I don't downvote people for posting negative experiences and constructive criticisms. If anything is "pathetic", then I would suggest doing such a thing is.
runjake 4y ago
I think the "friend" story is dubious, but to hop onto your point, one can also log into https://appleid.apple.com https://appleid.apple.com and verify a device's serial number, in case of loss or theft.
- Siecje 4y ago
  The serial number is only on the bottom shell.
deleted 4y ago
[deleted]
grumpyprole 4y ago
> Are you seriously saying that Apple wiped all your “friend’s” files Why is it so hard to believe? The machines aren't modular or repairable, everything is soldered on the main board. The T2 security prevents cloning of the SSD.

salil999 4y ago

This is very hard to believe. AppleCare is pretty good with repairs.

jackson1442 4y ago
Agree, the pricing isn't correct (accidental damage is $299 for macs across the board) and every time I've sent a device off for service they always tell me to either back up my data or wipe the device myself.
- kjkjadksj 4y ago
  $450 is their flat repair and its what I almost always am quoted when I bring in a laptop.
  - jackson1442 4y ago
    Where's this listed? I see the $299 number quoted in several places on their website. [0]: https://www.apple.com/support/products/mac/ https://www.apple.com/support/products/mac/ [1]: https://support.apple.com/mac/repair https://support.apple.com/mac/repair (selected other damage - macbook pro - 14in 2021)
    - Siecje 4y ago
      This was on 2022-12-31 in Canada so the price was in CAD. That's what they charged her.
      - hoorible 4y ago
        AppleCare+ tier pricing in Canada is, and has been since day one, $129 or $379 depending on severity of the damage.
- Siecje 4y ago
  How do you backup the data when it won't turn on and they don't have hardrives that you can remove? The data is stored on a chip on the motherboard.