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Hmm. I'm in England and have an affected 2017 MacBook Pro 13", purchased October 2017, which already had the keyboard replaced once by Apple under the repair pr
by Reason077 4y ago
Hmm. I'm in England and have an affected 2017 MacBook Pro 13", purchased October 2017, which already had the keyboard replaced once by Apple under the repair programme.
But I assume this process only applies if I bought the laptop directly from Apple? Since I bought it from John Lewis, I'd have to make a claim through John Lewis, right?
- ghufran_syed 4y agoi don’t think that’s the issue, but the lawsuit probably only applies to US customers
- charlieegan3 4y agoYeah, I believe so. I think you need to go to an Apple Authorised Service Provider and then take the fault report to John Lewis to kick off the process. Assuming that your laptop is on this list: https://support.apple.com/en-gb/keyboard-service-program-for-mac-notebooks https://support.apple.com/en-gb/keyboard-service-program-for...