> It took a random Stripe employee to get an email from @dang and post on HN in order to get this issue resolved. Most Stripe stories I've seen on HN seem like

> It took a random Stripe employee to get an email from @dang and post on HN in order to get this issue resolved. Most Stripe stories I've seen on HN seem like customer support requests rather than links. Perhaps they should acquire Hacker News and position it as a premium support channel, where you can reach actual employees instead of dealing with the sphinx-like inscrutability of rank and file CSR responses.