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I was one of those that had multiple repairs. Each time I sent them in on a Friday afternoon. I got them back the following Monday. This was shipping things fro

by selykg 4y ago

I was one of those that had multiple repairs. Each time I sent them in on a Friday afternoon. I got them back the following Monday. This was shipping things from the Midwest to Texas. I realize that doesn't help you now, but the three times I've sent devices in to Apple for repair I've gotten them back the next business day. Maybe I'm an outlier on this, but that's my experience at the very least.

hbn 4y ago
Most people work Friday afternoons and Mondays
ianhawes 4y ago
I took mine to a local shop that specializes in Mac repairs and they quoted me a week to have it done but it was completed next day for free. I did, however, eventually have another key start breaking and bought a newer model when I otherwise wouldn’t have.
bluedino 4y ago
I was always very impressed how fast Apple would send my laptop back after service. Not so much impressed how the FedEx driver would just toss the box in my front yard late in the evening. I'd find my laptop in the grass as I was going to work in the morning.
- bombcar 4y ago
  Apple MacBook Free Range/Cage Free Grass-Fed.
- bachmeier 4y ago
  FedEx is awesome. I once noticed something sticking out of a pile of leaves in front of my house. Dug it out and it was a job offer that had been sitting there for a week or two.
  - SketchySeaBeast 4y ago
    Don't forget their logistics as well - I have a package that was supposed to be delivered yesterday. So far their site updated itself to say it would be delivered on the 2nd (when it wasn't even in my home city yet), which it wasn't, then the 3rd (the original promised date), which it wasn't, and now it's stuck at the distribution center. No idea when or how it'll be here. It's amazing they'd update to promise earlier than expected when there was no way it was gonna happen.
    - mcpeepants 4y ago
      > It's amazing they'd update to promise earlier than expected when there was no way it was gonna happen. This is something I've experienced as well, at least 3 separate times with FedEx. Every single time the estimate changes to an earlier date, the package ends up arriving later than the original date.
      - SketchySeaBeast 4y ago
        I don't know any other delivery service that so consistently feeds wrong information by over promising when no one asked it to and then under-delivering even the initial estimate.
        defective 4y ago
        DHL, which has normally been spectacular, got me the other week. I was getting a package delivered on Monday that I needed by Thursday at noon. It required a signature, so I filled out the release for them to leave it without one. It also had a spot for delivery instructions. I have a simple gate with a latch and no lock, so I said the gate is unlocked, they could open the gate to deliver, leave it inside or outside the gate, or even toss it over the gate. The Friday before the Monday which they were scheduled to deliver, I got a delivery exception saying that it was unable to be delivered according to my instructions and that nobody was home. I WAS home, though I was not notified they were coming, and I can't think of a scenario which "inside or outside the gate" does not cover. On Monday, Tuesday, Wednesday, and Thursday they updated to say it was 'out for delivery', each time updating in the evening to say the following day after they failed to return to my house. It was finally delivered 1 hour after I left for the airport.
- Tempest1981 4y ago
  Bowling skills are a requirement... I once saw a FedEx driver slide a package over 40 feet down a driveway. So efficient! Not sure why Apple uses them. Is UPS worse?
  - selykg 4y ago
    My last few orders from Apple have actually been delivered by UPS, not Fedex.
m3nu 4y ago
3 replacements in Malaysia and Dubai. Each took about a week each. Unfortunately I won't get anything, being outside the US.
- tigeroil 4y ago
  Even that sounds much better than the service I received in the UK. Each time I had to take it to the physical Apple store (they didn't even offer me the option of a mail-in repair, and when I asked said it wasn't an option) and each time I'd spend a good hour or two talking to the "genius" before they would have it repaired, usually about a week later.
dylan604 4y ago
That's great for you, but what's that got to do with the actual question posed by the GP? Why is Apple not being properly held liable for this shitty design? They should be replacing every single unit sold. Only paying pittance of the costs to a subset of failed devices is total bullshit. I'm also in the category of having never replaced the keyboard and dealt with it by using external keyboard/mice. The amount of hassle and expense of getting the repair done was not conducive to my schedule. That's great that you could spare your laptop for 3+ days. Not everyone can do that.

by selykg 4y ago

hbn 4y ago

Most people work Friday afternoons and Mondays

ianhawes 4y ago

I took mine to a local shop that specializes in Mac repairs and they quoted me a week to have it done but it was completed next day for free. I did, however, eventually have another key start breaking and bought a newer model when I otherwise wouldn’t have.

bluedino 4y ago

I was always very impressed how fast Apple would send my laptop back after service. Not so much impressed how the FedEx driver would just toss the box in my front yard late in the evening. I'd find my laptop in the grass as I was going to work in the morning.

bombcar 4y ago
Apple MacBook Free Range/Cage Free Grass-Fed.
bachmeier 4y ago
FedEx is awesome. I once noticed something sticking out of a pile of leaves in front of my house. Dug it out and it was a job offer that had been sitting there for a week or two.
- SketchySeaBeast 4y ago
  Don't forget their logistics as well - I have a package that was supposed to be delivered yesterday. So far their site updated itself to say it would be delivered on the 2nd (when it wasn't even in my home city yet), which it wasn't, then the 3rd (the original promised date), which it wasn't, and now it's stuck at the distribution center. No idea when or how it'll be here. It's amazing they'd update to promise earlier than expected when there was no way it was gonna happen.
  - mcpeepants 4y ago
    > It's amazing they'd update to promise earlier than expected when there was no way it was gonna happen. This is something I've experienced as well, at least 3 separate times with FedEx. Every single time the estimate changes to an earlier date, the package ends up arriving later than the original date.
    - SketchySeaBeast 4y ago
      I don't know any other delivery service that so consistently feeds wrong information by over promising when no one asked it to and then under-delivering even the initial estimate.
      - defective 4y ago
        DHL, which has normally been spectacular, got me the other week. I was getting a package delivered on Monday that I needed by Thursday at noon. It required a signature, so I filled out the release for them to leave it without one. It also had a spot for delivery instructions. I have a simple gate with a latch and no lock, so I said the gate is unlocked, they could open the gate to deliver, leave it inside or outside the gate, or even toss it over the gate. The Friday before the Monday which they were scheduled to deliver, I got a delivery exception saying that it was unable to be delivered according to my instructions and that nobody was home. I WAS home, though I was not notified they were coming, and I can't think of a scenario which "inside or outside the gate" does not cover. On Monday, Tuesday, Wednesday, and Thursday they updated to say it was 'out for delivery', each time updating in the evening to say the following day after they failed to return to my house. It was finally delivered 1 hour after I left for the airport.
Tempest1981 4y ago
Bowling skills are a requirement... I once saw a FedEx driver slide a package over 40 feet down a driveway. So efficient! Not sure why Apple uses them. Is UPS worse?
- selykg 4y ago
  My last few orders from Apple have actually been delivered by UPS, not Fedex.

m3nu 4y ago

3 replacements in Malaysia and Dubai. Each took about a week each. Unfortunately I won't get anything, being outside the US.

tigeroil 4y ago
Even that sounds much better than the service I received in the UK. Each time I had to take it to the physical Apple store (they didn't even offer me the option of a mail-in repair, and when I asked said it wasn't an option) and each time I'd spend a good hour or two talking to the "genius" before they would have it repaired, usually about a week later.

dylan604 4y ago

That's great for you, but what's that got to do with the actual question posed by the GP? Why is Apple not being properly held liable for this shitty design? They should be replacing every single unit sold. Only paying pittance of the costs to a subset of failed devices is total bullshit. I'm also in the category of having never replaced the keyboard and dealt with it by using external keyboard/mice. The amount of hassle and expense of getting the repair done was not conducive to my schedule. That's great that you could spare your laptop for 3+ days. Not everyone can do that.