I share your frustration with T-Mobile. Now, even the Twitter reps are outsourced. The basic chat reps <> TForce. If you @TForce on Twitter it's usually quick

I share your frustration with T-Mobile. Now, even the Twitter reps are outsourced. The basic chat reps <> TForce. If you @TForce on Twitter it's usually quick and easy. IIRC, those reps are domestic. Porting numbers is a little complex but doable by regular reps. Source: Used to do tech support at T-Mobile.