If this is the way things are going, then there should be some kind of influencer types with large clout who can bring up these sort of cases on behalf of an an

If this is the way things are going, then there should be some kind of influencer types with large clout who can bring up these sort of cases on behalf of an anonymous party. These have existed in newspapers for at least a half a century. There's a nationally-syndicated travel expert who does nothing but travel customer service with plenty of name-and-shame.