This is it though, you don't know the path to the end result. In that it could quite easily be that the buyer is a pain and has escalated it when the seller dis

This is it though, you don't know the path to the end result. In that it could quite easily be that the buyer is a pain and has escalated it when the seller disputed the buyers claim that it was not authentic and have stated that it has been checked before hand. I have had dealings with people on Paypal and eBay where the issue has been escalated quite quickly because the buyer was a pain in the ass. I had one buyer who escalated a claim because they had paid by eCheque and we sent the item the day after the item had cleared yet they were raising dispute before the eCheque had cleared. Some people just don't work the system properly which can lead to these situations so quickly. From a sellers point of view, the system doesn't work. It's all about the buyer