This is definitely true, but I think there's a clear time-commitment component to it that you're missing in GP's answer: "It's one thing it I say something like

This is definitely true, but I think there's a clear time-commitment component to it that you're missing in GP's answer: "It's one thing it I say something like "Try this, this, and this. Let me know what works" and then I can get back to my work. But if I'm trying to step you through something and you sometimes reply immediately, sometimes in 5 minutes, sometimes in a half hour, then you get to have calls whenever you want my help from then on" If the choice for me is going to be spending 5 minutes to help you debug something over screenshare where I can actually look at what's happening and get backtraces, context, poke at things , or it's going to be 10+ messages over an hour and a half, then I think the screenshare is going to be better for the team most of the time, EVEN IF in a vacuum i prefer text-based communication.