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I can't see Stripe giving front line employees the ability to resolve Risk Management issues. From the Risk Management employee's perspective, nobody gets in t
by hn_user2 4y ago
I can't see Stripe giving front line employees the ability to resolve Risk Management issues.
From the Risk Management employee's perspective, nobody gets in trouble for saying "no". Saying "no", or outright rejecting an account is the safe move for job security. And so, support tickets into these departments languish for absurd amount of times (months) at many companies.