That’s quite common functionality nowadays but generally if you’re dealing with valuable enterprise relationships that would benefit from tickets ranking higher

That’s quite common functionality nowadays but generally if you’re dealing with valuable enterprise relationships that would benefit from tickets ranking higher, you have points of contact available to the client (whether that’s an account manager or similar) outside of impersonal tickets. I’m sure if you’re a valuable enough stripe client, they’ll have account managers. The problem for Stripe is that we see big numbers ($400k) and they see small numbers ($4k) so our perception of which clients are worth dedicating resources to is unrealistic. Stripe could do a better job here but I’d be shocked if any big valuable clients have an experience like this, because if someone is driving $100k/year of revenue for Stripe, they’ll be able to get someone on the phone who knows their name and business.