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It seems to me Stripe et al. use social media as a filter: If somebody posts their complaints here in the open, it is much more likely not to be their fault / d
by auggierose 4y ago
It seems to me Stripe et al. use social media as a filter: If somebody posts their complaints here in the open, it is much more likely not to be their fault / due to shady stuff, but instead probably Stripe's fault. If instead you contact them through normal channels, then they don't have this filter, and will need to spend much more resources on cases where Stripe got it right in the first place.
I don't like it, but until there is a law against it or customers vote with their feet, seems to be a valid business strategy.
- moloch-hai 4y agoMain problem is that companies not guilty of cutting off communication and, in effect, stealing from customers, get no favorable publicity. When these happen, we should see posts from people using competitors saying, "we have problems at Z with frequency X that get resolved in time Y".
- dylan604 4y agoMaybe it should be the opposite where Support Tickets make the post public to social media like Venmo does with their transactions.