I find it saddening how many tales of customer support not being able to resolve issues hit the internet, followed by the issue being resolved by going through

I find it saddening how many tales of customer support not being able to resolve issues hit the internet, followed by the issue being resolved by going through other avenues or after "threats" of bad publicity or not being resolved at all. I wonder if the possible future demise of Twitter will, in some ways, exacerbate this issue as Twitter is (one of) the largest public speaking squares where you can hold companies accountable for this kind of problem.