There is no way that whoever this person got in contact with has the power to act on a criminal act that many layers removed from anything support agents can ha

There is no way that whoever this person got in contact with has the power to act on a criminal act that many layers removed from anything support agents can have input into. Instead of badgering the powerless CS agent I'd go to the police. Cops do not usually respond to a simple "it's in there because my AirTags say so".... but the poster has images of tons of stolen luggage in the dumpster outside. That's easy probable cause and the kind of stuff cops just love to go full cowboy mode over.