4 ms·

I don't see at all where the seller refused to have the item returned. In fact, in both paypalcomplaints.org and Regretsy.com, the seller said: "Paypal instruc

I don't see at all where the seller refused to have the item returned. In fact, in both paypalcomplaints.org and Regretsy.com, the seller said: "Paypal instructed the buyer of a vioin (sic) I sold on Ebay to DESTROY the item rather than return it to me..." - paypalcomplaints.org "Rather than have the violin returned to me, PayPal made the buyer DESTROY the violin in order to get his money back." - Regretsy.com So it looks like the seller tried to get the violin returned, but PayPal wouldn't issue the refund until it was destroyed. Though if someone has that information elsewhere, I'd love to see it.

rickyc091 15y ago
We don't know the interaction between the seller / the buyer. My guess is that the seller initially refused to give a refund back. I know as a seller I am generally hesitant to give a refund back if I know there was no issue with my sale. The buyer probably emailed the seller saying, hey you just sold me a fake. The seller probably responded it is not a fake, I will not give you a refund. As a buyer I hate the hassle of refunds since I just wasted X days listing it, then I have to file a complaint with eBay to get my insertion value / final insertion value back. $2500... that would probably be $100-200 in fees that you'll have to take as a lost for a week or two. The buyer escalated the issue straight to PayPal and this is when PayPal will immediately side with the buyer. PayPal would not be able to withdraw the $2500 from the buyer unless it was destroyed. The buyer destroys it, tada, the buyer gets the money and the seller just lost the product / the money. Welcome to eBay/PayPal.
- pflargger 15y ago
  I've sold a ton on eBay and Etsy and I've issued plenty of refunds for items lost in transit. Luckily, I haven't had an issue where the buyer got the item and wanted a refund, so I have no idea how it would go. I guess as a seller in the Etsy community, I've heard so many shitty buyer stories, I tend to side with the seller. Everything from a simple claiming the item was never received when it actually was, to all sorts of bizarre schemes by buyers to get extra money out of the deal. Regardless, PayPal should have gotten an actual expert to check out the violin before ordering it destroyed.

rickyc091 15y ago

We don't know the interaction between the seller / the buyer. My guess is that the seller initially refused to give a refund back. I know as a seller I am generally hesitant to give a refund back if I know there was no issue with my sale. The buyer probably emailed the seller saying, hey you just sold me a fake. The seller probably responded it is not a fake, I will not give you a refund. As a buyer I hate the hassle of refunds since I just wasted X days listing it, then I have to file a complaint with eBay to get my insertion value / final insertion value back. $2500... that would probably be $100-200 in fees that you'll have to take as a lost for a week or two. The buyer escalated the issue straight to PayPal and this is when PayPal will immediately side with the buyer. PayPal would not be able to withdraw the $2500 from the buyer unless it was destroyed. The buyer destroys it, tada, the buyer gets the money and the seller just lost the product / the money. Welcome to eBay/PayPal.

pflargger 15y ago
I've sold a ton on eBay and Etsy and I've issued plenty of refunds for items lost in transit. Luckily, I haven't had an issue where the buyer got the item and wanted a refund, so I have no idea how it would go. I guess as a seller in the Etsy community, I've heard so many shitty buyer stories, I tend to side with the seller. Everything from a simple claiming the item was never received when it actually was, to all sorts of bizarre schemes by buyers to get extra money out of the deal. Regardless, PayPal should have gotten an actual expert to check out the violin before ordering it destroyed.