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When faced with incompetence, always ask for another rep. Two employees at the same company will often give you two different experiences. This is true of all t
by leptons 15y ago
When faced with incompetence, always ask for another rep. Two employees at the same company will often give you two different experiences. This is true of all the contact I've had with AT&T, and others, and no doubt the same is true at Paypal. Just don't even waste your time if you can tell the person you are talking to does not comprehend your complaint, just hang up and call back and keep calling back until you reach someone with half a brain.
- Shenglong 15y agoYeah that's what I ended up doing. At first, I couldn't believe anyone could be so incompetent, so I kept trying to break up the problem into pieces. Big mistake :(
- prawn 15y agoVery true. We had noticed that any time we had a poor experience with tech support at our main web host, it was the same person. We've turned to either disconnecting chats until we get someone else or (where possible) requesting others specifically by name. The difference can be huge.