It's easier to discard companies by looking up their points of support. If there's not even a phone number where I can get a real person to talk to, that's an i

It's easier to discard companies by looking up their points of support. If there's not even a phone number where I can get a real person to talk to, that's an immediate out. Typically, then I just ask users about their experience. If I hear stuff like them wasting hours on the phone or not getting any meaningful replies that's also an out. In the end sometimes I end up choosing the less worse version, not going through with any service at all, but there's been rare cases where support was so good that I wouldn't even mind having trouble at all since I know there's always ways to work around them.