Tufecki is definitely not a lightweight: https://en.wikipedia.org/wiki/Zeynep_Tufekci https://en.wikipedia.org/wiki/Zeynep_Tufekci Having said that, I agree th

Tufecki is definitely not a lightweight: https://en.wikipedia.org/wiki/Zeynep_Tufekci https://en.wikipedia.org/wiki/Zeynep_Tufekci Having said that, I agree that technical debt could be better explained here. I think the issue is that very old software systems tend to have a lot of technical debt, which could lead to resistance to adding new features. In this instance, the tech debt seems to have led to a fragile system that could not be updated to handle more than baseline levels of traffic, forcing the company to resort to manual solutions when a crisis occurred.