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It seems to be, that most of PayPal's PR blunders result from heavily regulation of stupid employees. I know we don't tolerate personal insults here on HN, but
by Shenglong 15y ago
It seems to be, that most of PayPal's PR blunders result from heavily regulation of stupid employees. I know we don't tolerate personal insults here on HN, but those of you who have spoken to as many PayPal reps as I have, will probably agree that there are few other ways to describe them. I guess their logic is: "If we can hire dumb people for less money, and regulate them so they can't make mistakes, we can save money! Genius!"
Honestly, this just goes to show how important hiring really can be. Someone with enough common sense to say "hey, that doesn't seem right" would eliminate so many of these problems.
- leptons 15y agoWhen faced with incompetence, always ask for another rep. Two employees at the same company will often give you two different experiences. This is true of all the contact I've had with AT&T, and others, and no doubt the same is true at Paypal. Just don't even waste your time if you can tell the person you are talking to does not comprehend your complaint, just hang up and call back and keep calling back until you reach someone with half a brain.
- Shenglong 15y agoYeah that's what I ended up doing. At first, I couldn't believe anyone could be so incompetent, so I kept trying to break up the problem into pieces. Big mistake :(
- prawn 15y agoVery true. We had noticed that any time we had a poor experience with tech support at our main web host, it was the same person. We've turned to either disconnecting chats until we get someone else or (where possible) requesting others specifically by name. The difference can be huge.
- breck 15y agoPersonally I've had great experiences with PayPal's phone support through PayPal Advantage.
- Shenglong 15y agoSad, I always keep missing the threshold
- stcredzero 15y agoIt seems to be, that most of PayPal's PR blunders result from heavily regulation of stupid employees. Funny, but heavily regulation of stupid employees seems to be the source of many complaints about the TSA, government agencies in general, traffic enforcement, customer service reps, etc...
- dasil003 15y agoUnderstandably. Stupid people need jobs too, and they apply to a lot more of them than average people.
- stcredzero 15y agoSo our social organization tends to place stupid people into customer service positions. This is why a company like Zappos that puts non-stupid and caring people into such positions distinguishes itself.
- Shenglong 15y agoSomewhat entertaining example: A company I worked for briefly that services the UK had its sales team in Canada, and its customer service team in India. Not saying Indians are stupid of course, but labor is certainly cheaper there, as compared to Canada.
- waqf 15y agoAre they stupid? Or has heavy regulation made them afraid to use common sense they in fact possess?