I booked a place for 30 days, the listing said 100% refundable. So I did it. 2 or 3 weeks before needing it my plans changed and I had to cancel. Airbnb told me

I booked a place for 30 days, the listing said 100% refundable. So I did it. 2 or 3 weeks before needing it my plans changed and I had to cancel. Airbnb told me that its longer than 28 days so the cancellation policy is up to the host who decided it was non-refundable. This was never relayed in any way during the booking process, not mentioned in the confirmation emails, nothing. I ended up being able to negotiate a partial refund, but I still lost around $800. The same place was listed on agoda.com which is fully refundable up to 24 hours prior to checkin and I've always had good experience with agoda support. I'll never, NEVER, use airbnb again. It's a scam company.