5 ms·
Airbnb seems to primarily be interested in protecting hosts instead of guests. It's probably much more structural than people realize. I'd really love to know f
by aliljet 4y ago
Airbnb seems to primarily be interested in protecting hosts instead of guests. It's probably much more structural than people realize. I'd really love to know from someone that's deep inside Airbnb why they could allow the service to become such a poor experience for guests(1)? Is it because there's not enough host supply in the system?
(1) https://www.trustpilot.com/review/www.airbnb.com https://www.trustpilot.com/review/www.airbnb.com (1.3/5)
- brookst 4y agoI’ve used Airbnb a few times a year for many years. My anecdotal and speculative belief is that their tools and site hugely favor hosts, but if you have a good history they will make anything right for a guest, and probably just eat the cost themselves to keep both host and guest happy. For instance, I had a week long stay booked in a “waterfront, two bedroom” in London. I needed the two bedrooms to set up an office that wouldn’t disturb my partner. Arrived at the place, and it was a one bedroom, not waterfront but the building’s communal deck had a water view. Host was obnoxious about it. Airbnb support couldn’t find me a suitable Airbnb and booked me a two bedroom suite at a VERY nice hotel, worth much much more than I had paid for the rental. I am pretty sure they ate the host’s payout too as the place didn’t re-appear as available.
- LegitShady 4y agothe hosts entire enterprise was based on fraud and airbnb facilitated it for money
- brookst 4y agoYep. And a brand new Airbnb customer would probably not have gotten the make good that I did.