> We keep adding tech and tools and experiences - if you asked users - aren't improving all that much. Nowadays, when a provider adds an "experience" resulting

> We keep adding tech and tools and experiences - if you asked users - aren't improving all that much. Nowadays, when a provider adds an "experience" resulting only in no improvement, I feel actually quite happy. The general rule seems to be (not so slowly) migrating to activelly deteriorate functionality. Past week my bank changed their UI to show a cute animation of a hand shaking some cash in a transaction confirmation screen. And, in the process, they've removed the button to immediatelly logout after the transfer is completed -- something I used to do frequently. It's infuriating.