www.company.com is still running Windows XP in an emulator for critical systems. Management will still seek to make a head role for losing a large customer, 'T

www.company.com is still running Windows XP in an emulator for critical systems. Management will still seek to make a head role for losing a large customer, 'The Chatbot lost the customer' isn't going to cut it. Admin functions are still manual spreadsheet and email exercises with monthly reconciliations and no departmental budget to automate anything. In 2023, the new chatbot might be allowed to do something the expert-system chatbot was already doing, but then why was the expert system doing it badly and employed? There's management inertia for anything else. There's the assumption the chatbot won't provide outlandish results occasionally - that matters because of the asymmetry of prospect theory, that bad results can be really bad, adding to management inertia. Others have commented on raw cost.