There's a very similar article in NYTImes: https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html https://www.nytimes.com/2022/12/31/opini

There's a very similar article in NYTImes: https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html https://www.nytimes.com/2022/12/31/opinion/southwest-airline... that attributes the tech debt to years of negligence attributed to mistaken corporate incentives. "So why didn’t Southwest simply update its software and systems? Well, if you are a corporate executive whose compensation is tied to stock prices and earnings statements released every three months, there are strong incentives to address any immediate problem by essentially adding a bit of duct tape and wire to what you already have, rather than spending a large amount of money — updating software is costly and difficult — to address the root problem."