> The silly thing is to assume that since you had a bad experience with someone they are like this all the time. When you work sales, some people will enter you

> The silly thing is to assume that since you had a bad experience with someone they are like this all the time. When you work sales, some people will enter your store on the day they got dumped, their family member died, they got kicked out of school. You never know why people are acting out. Chances are it's nothing about you. As much as I hate to post training material from ChickFilA…one of the videos they required us to watch explained this all so well and really made me stop to think about what others might be dealing with when I’m interacting with them. It’s a bit heavy on the emotional angle, but does it’s job well imo. It’s been a long time since I’ve worked there, so no clue if it’s still required or not but, here it is in its ~3 minute length. https://youtu.be/2v0RhvZ3lvY https://youtu.be/2v0RhvZ3lvY