The problem is that IT investment is like buying insurance. You are paying now to avoid trouble later. As an executive, I don't give one iota of damn about co

The problem is that IT investment is like buying insurance. You are paying now to avoid trouble later. As an executive, I don't give one iota of damn about cost later past 36 months but I care a lot about cost in my budget now. Therefore, I will schedule any IT "upgrades" well past my 36 month point and leave it on somebody else's balance sheet. Many people at Southwest knew this was coming. Southwest had various meltdowns before Covid that were flagging this. Covid gave them a reprieve. However, now that travel is ticking up, the problems came home to roost with a vengeance.