75% convert. 25% are just rude forever. I have had to fire a few aholes from my SaaS. They would ask a question, get an answer, do the wrong thing, then call

75% convert. 25% are just rude forever. I have had to fire a few aholes from my SaaS. They would ask a question, get an answer, do the wrong thing, then call my support team member profanities. So I just refund their last bill and delete their account, and send them to a specific competitor I don’t like.