A few thoughts on your "bad day" idea though. It depends on how you handle a bad day. If you are self aware and explain "I am having a bad day before I got her

A few thoughts on your "bad day" idea though. It depends on how you handle a bad day. If you are self aware and explain "I am having a bad day before I got here." any rep with a modicum of empathy will appreciate your grace/effort to not lose your shit, often being extra nice about it. But that relies on customer 5% not meeting a rep in that 5% too.