3 ms·

I cut Amazon some slack during Covid, but once that was over and things were returning to normal, I was still seeing 4-5 day Prime shipping whereas I used to al

by prirun 4y ago

I cut Amazon some slack during Covid, but once that was over and things were returning to normal, I was still seeing 4-5 day Prime shipping whereas I used to always get 2 days or less. I saw a post recommending to complain to Amazon, so I did, via their online chat to a CS rep. They amended the shipment I complained about and I got it the next day, and since then, most of my shipments have been within 2 days again. My advice: complain to Amazon. If everyone did this, it would make a huge difference. If you don't complain, you are basically telling them you're fine with whatever delivery times they want to give you.

autoexec 4y ago
Companies are constantly testing to see what they can get away with. It's a race to the bottom to provide you as little as possible while charging you as much as possible. If we're willing to keep paying for 2 day shipping when we actually get 5-14 day shipping they're perfectly happy to keep pocketing our money without doing what we pay them for. If complaints stop being effective, it's going to take canceling prime.
- prirun 4y ago
  Completely agree, and I'm ready to do that since I rarely use any other Prime services like video, music, or picture hosting. In fact, I got in early on Prime where they allowed me to add up to 5 people to my account to get the free shipping (but not Prime Video) and my neighbor is splitting the bill with me. But if they go back to 4-5 day shipping, I'll still cancel it. Amazon might come out ahead if the other 4 decide to buy Prime. As I'm thinking about it, Amazon might want me to cancel Prime to get the others to subscribe! I'm sure they have the statistics to know how likely that is!
jaredhallen 4y ago
Glad to hear that worked out for you, and you're probably right that it would probably help if more people did it. I'm just choosing to vote with my wallet. I purchase far less from Amazon than I did a couple years ago. Like others have mentioned, the quality is a concern in addition to the shipping delays.
barbazoo 4y ago
From my experience Amazon has terrible customer service. I'm trying to get them to reimburse me for a fraudulent charge and multiple times I got the boilerplate reply that the charges look right to them. No-reply email address of course those bastards. > After reviewing your Amazon account, we did not find any unauthorized activity. As a result, we did not make any changes to your account. Now I have to do a credit card dispute which means a new card which means more work. All because no one thought it would be a good idea to cross reference identical credit cards across different accounts. Probably counting on people not noticing. Anything to increase revenue I guess.
sloaken 4y ago
My alternative has been to shop other places. Best Buy and Walmart say thank you to Amazon. I am considering dropping Amazon Prime because it is of little value to me now.

by prirun 4y ago

autoexec 4y ago

Companies are constantly testing to see what they can get away with. It's a race to the bottom to provide you as little as possible while charging you as much as possible. If we're willing to keep paying for 2 day shipping when we actually get 5-14 day shipping they're perfectly happy to keep pocketing our money without doing what we pay them for. If complaints stop being effective, it's going to take canceling prime.

prirun 4y ago
Completely agree, and I'm ready to do that since I rarely use any other Prime services like video, music, or picture hosting. In fact, I got in early on Prime where they allowed me to add up to 5 people to my account to get the free shipping (but not Prime Video) and my neighbor is splitting the bill with me. But if they go back to 4-5 day shipping, I'll still cancel it. Amazon might come out ahead if the other 4 decide to buy Prime. As I'm thinking about it, Amazon might want me to cancel Prime to get the others to subscribe! I'm sure they have the statistics to know how likely that is!

jaredhallen 4y ago

Glad to hear that worked out for you, and you're probably right that it would probably help if more people did it. I'm just choosing to vote with my wallet. I purchase far less from Amazon than I did a couple years ago. Like others have mentioned, the quality is a concern in addition to the shipping delays.

barbazoo 4y ago

From my experience Amazon has terrible customer service. I'm trying to get them to reimburse me for a fraudulent charge and multiple times I got the boilerplate reply that the charges look right to them. No-reply email address of course those bastards. > After reviewing your Amazon account, we did not find any unauthorized activity. As a result, we did not make any changes to your account. Now I have to do a credit card dispute which means a new card which means more work. All because no one thought it would be a good idea to cross reference identical credit cards across different accounts. Probably counting on people not noticing. Anything to increase revenue I guess.

sloaken 4y ago

My alternative has been to shop other places. Best Buy and Walmart say thank you to Amazon. I am considering dropping Amazon Prime because it is of little value to me now.