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The silly thing is to assume that since you had a bad experience with someone they are like this all the time. When you work sales, some people will enter your

The silly thing is to assume that since you had a bad experience with someone they are like this all the time. When you work sales, some people will enter your store on the day they got dumped, their family member died, they got kicked out of school. You never know why people are acting out. Chances are it's nothing about you. Other cases, it might not be the person's first time in the store. If they tried several times to fix a problem they are frustrated and and angry. I've had this happen to me multiple times and no matter how patient and nice the representative is, it doesn't change the fact I've wasted way too much time on this problem and you can't make me happy. Even if you solve my problem, it will not make up the lost time and energy. The only thing I'd recommend is to try and be more empathetic. You never know what the person has been through. If you think they suck and you see them at their worst, they could probably use some empathy.

lostlogin 4y ago
> The silly thing is to assume that since you had a bad experience with someone they are like this all the time. The post mentions doctors and seems to indicate that they would put a higher percentage of humans in the ‘terrible’ category. Add stress and people act poorly. There also seems to be a thing where people can’t always articulate what they are feeling (eg a specific phobia they have) and act out in response to the stress. Once the stress has gone they are different people. Don’t get me wrong, I also think that more than 5% of people are terrible. I work in healthcare as a radiographer.
_carbyau_ 4y ago
A few thoughts on your "bad day" idea though. It depends on how you handle a bad day. If you are self aware and explain "I am having a bad day before I got here." any rep with a modicum of empathy will appreciate your grace/effort to not lose your shit, often being extra nice about it. But that relies on customer 5% not meeting a rep in that 5% too.
flutas 4y ago
> The silly thing is to assume that since you had a bad experience with someone they are like this all the time. When you work sales, some people will enter your store on the day they got dumped, their family member died, they got kicked out of school. You never know why people are acting out. Chances are it's nothing about you. As much as I hate to post training material from ChickFilA…one of the videos they required us to watch explained this all so well and really made me stop to think about what others might be dealing with when I’m interacting with them. It’s a bit heavy on the emotional angle, but does it’s job well imo. It’s been a long time since I’ve worked there, so no clue if it’s still required or not but, here it is in its ~3 minute length. https://youtu.be/2v0RhvZ3lvY https://youtu.be/2v0RhvZ3lvY

lostlogin 4y ago

> The silly thing is to assume that since you had a bad experience with someone they are like this all the time. The post mentions doctors and seems to indicate that they would put a higher percentage of humans in the ‘terrible’ category. Add stress and people act poorly. There also seems to be a thing where people can’t always articulate what they are feeling (eg a specific phobia they have) and act out in response to the stress. Once the stress has gone they are different people. Don’t get me wrong, I also think that more than 5% of people are terrible. I work in healthcare as a radiographer.

_carbyau_ 4y ago

A few thoughts on your "bad day" idea though. It depends on how you handle a bad day. If you are self aware and explain "I am having a bad day before I got here." any rep with a modicum of empathy will appreciate your grace/effort to not lose your shit, often being extra nice about it. But that relies on customer 5% not meeting a rep in that 5% too.

flutas 4y ago

> The silly thing is to assume that since you had a bad experience with someone they are like this all the time. When you work sales, some people will enter your store on the day they got dumped, their family member died, they got kicked out of school. You never know why people are acting out. Chances are it's nothing about you. As much as I hate to post training material from ChickFilA…one of the videos they required us to watch explained this all so well and really made me stop to think about what others might be dealing with when I’m interacting with them. It’s a bit heavy on the emotional angle, but does it’s job well imo. It’s been a long time since I’ve worked there, so no clue if it’s still required or not but, here it is in its ~3 minute length. https://youtu.be/2v0RhvZ3lvY https://youtu.be/2v0RhvZ3lvY