"between the years of 2009 and 2013, I talked to something like 13,000 to 15,000 people while I was doing retail and SMB sales for Verizon. I learned a lot from

"between the years of 2009 and 2013, I talked to something like 13,000 to 15,000 people while I was doing retail and SMB sales for Verizon. I learned a lot from that period, but one of the things I learned that I did not expect was what I now call my "5% rule." No matter how kind, warm, thoughtful, amazing, cheerful, consistent, and perfect I treated people roughly 5% of them would just be terrible (yes, I have the numbers to back this) ... this number has held up in other parts of my life too (dating, restaurant customers, etc). ... the take here - 3% to 5% of people for whatever reason just plain suck." Sounds easy enough to believe. Of course, social conventions and so on influence such things, these people are not always terrible - I am not sure I buy the latter part of the thesis. I certainly haven't had this experience dating or in grad school. But, there is a reason "karen" is now a commonly used noun.