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> As an example: one time a lady threw a huge fit about a 2-3 inch smooth brown hair being in her meal when her server was a blond girl and the entire kitchen s

> As an example: one time a lady threw a huge fit about a 2-3 inch smooth brown hair being in her meal when her server was a blond girl and the entire kitchen staff were 35+ year-old Mexicans/ African Americans with completely shaved heads. Now I'm not saying this woman brought the hair into the restaurant and planted it in her meal... but I know for a fact it couldn't have been from any of our staff in the restaurant, so you can make your own decision. Check the author’s photo!

ipaddr 4y ago
It could easily be from another customer. Smoking guns are rare.
hoppla 4y ago
He said it was a blonde waiter and bald chefs, author probably had nothing to do with the food at all…
Beltalowda 4y ago
Whether it's from the kitchen staff or waiter is kind of irrelevant; throwing a "huge fit" is ridiculous regardless. Kitchen staff make mistakes all the time because it's hard work with a lot of pressure. You deal with it by saying "sorry to be a bother, but I'm afraid there's a mistake" and that should solve it. No fits needed. (Of course, we have just one side of the story and it could be that the staff was rude or dismissive after she politely pointed this out, so we'll never be able to judge this specific incident; but people exploding over minor things is something I've experienced as well when I worked in retail).
- shultays 4y ago
  We don't really know what her tantrum really was. Was she apologized and compensated for her meal or OP told her "we don't have anyone with black straight hair" (and while he has such hair, heh) Maybe it was a hair stuck to someone's clothes and that fell of (or maybe it was OP's hair indeed if even he don't go near the food!). Or that blond person's hair looking darker after being soaked in meal. Or someone with curly hair had sime straight strands or they were less curly after falling off. I would assume any of those before assuming customer intentionally put that hair
jppope 4y ago
(OP) valid observation, but I was behind the bar...
euroderf 4y ago
About interviews. Take the candidate to lunch and observe how s/he interacts with the wait staff.

ipaddr 4y ago

It could easily be from another customer. Smoking guns are rare.

hoppla 4y ago

He said it was a blonde waiter and bald chefs, author probably had nothing to do with the food at all…

Beltalowda 4y ago

Whether it's from the kitchen staff or waiter is kind of irrelevant; throwing a "huge fit" is ridiculous regardless. Kitchen staff make mistakes all the time because it's hard work with a lot of pressure. You deal with it by saying "sorry to be a bother, but I'm afraid there's a mistake" and that should solve it. No fits needed. (Of course, we have just one side of the story and it could be that the staff was rude or dismissive after she politely pointed this out, so we'll never be able to judge this specific incident; but people exploding over minor things is something I've experienced as well when I worked in retail).

shultays 4y ago
We don't really know what her tantrum really was. Was she apologized and compensated for her meal or OP told her "we don't have anyone with black straight hair" (and while he has such hair, heh) Maybe it was a hair stuck to someone's clothes and that fell of (or maybe it was OP's hair indeed if even he don't go near the food!). Or that blond person's hair looking darker after being soaked in meal. Or someone with curly hair had sime straight strands or they were less curly after falling off. I would assume any of those before assuming customer intentionally put that hair

jppope 4y ago

(OP) valid observation, but I was behind the bar...

euroderf 4y ago

About interviews. Take the candidate to lunch and observe how s/he interacts with the wait staff.