3 ms·
Sure, but they may make some noise which could lead to better service next time (i.e. a feedback loop). Otherwise, only the consumer is punished and it is less
by osigurdson 4y ago
Sure, but they may make some noise which could lead to better service next time (i.e. a feedback loop). Otherwise, only the consumer is punished and it is less likely that things will improve.
- Waterluvian 4y agoAnd then we’re right back to the crux of this article: pitting employees and customers against each other. So now our mechanism is to punish employees in hope that it forces improvement from the company?