1) The only thing I would suggest for OP is to have some patience and wait for after New Years. Many normal business activities are shutdown or slowed between C

1) The only thing I would suggest for OP is to have some patience and wait for after New Years. Many normal business activities are shutdown or slowed between Christmas-New Years as many key staff for all organizations are basically on vacation. Depending on when this issue started, you might be dealing with some less experienced members of Stripe's staff who might be on duty through Christmas-New Years with the main managers who are able to decide big questions taking a holiday. There might be a question mark about your account, and they really can't do much of anything for you right now other than collect your information and give their report to their managers when they come back. 2) To the people who say that these kinds of stories aren't relevant and shouldn't be posted on HN, I'd strongly disagree for these reasons. > There are many startup founders here who won't ever realize that keeping loads of cash in their payment processor is a bad idea if they don't see these stories. Just because they've been posted in the past doesn't mean that they'll see them now if they're not regularly posted. > This is legitimately an issue that affects peoples' lives: not only many jobs if companies can't make payroll, but actual life/death. I'm sure there's a number of entrepreneurs who have eventually committed suicide because of bad/scummy behavior of tech companies causing them to lose everything they've worked for.