A better source might be https://www.axios.com/2022/11/10/rude-behavior-frontline-workers https://www.axios.com/2022/11/10/rude-behavior-frontline-wor..., or wh

A better source might be https://www.axios.com/2022/11/10/rude-behavior-frontline-workers https://www.axios.com/2022/11/10/rude-behavior-frontline-wor..., or what it links as the source of the study, https://hbr.org/2022/11/frontline-work-when-everyone-is-angry https://hbr.org/2022/11/frontline-work-when-everyone-is-angr.... While looking for these sources, I stumbled over this seemingly contradictory study https://www.sciencedaily.com/releases/2021/06/210624135554.htm https://www.sciencedaily.com/releases/2021/06/210624135554.h..., so we may compare and contrast.