I don't care if I chat with a bot or a human. What's important is that I get access to support when I need it, and that the issue is resolved to my satisfaction

I don't care if I chat with a bot or a human. What's important is that I get access to support when I need it, and that the issue is resolved to my satisfaction. Waiting on the phone for a human to become available for a long time is not making me happy.