I mean, as a rider, I, too, do not see why it is so important to identify myself to the platforms. That's not the part that I like about the apps. The taxi com

I mean, as a rider, I, too, do not see why it is so important to identify myself to the platforms. That's not the part that I like about the apps. The taxi companies in my hometown don't give a flying toss about complaints. The customer essentially has no power of making an informed choice when it comes to picking a driver. A driver might have been complained about 800 times in the last year, but you can't know that, and therefore it can't be used against the driver. A frequently complained driver brings the same amount of money to the company as a well-behaved one, so as long as they don't cause any legal trouble, the companies don't care and don't act.