There were some own-goals, to be sure. But the reason I give them credit here is that they ultimately ate a $600 purchase and reimbursed me for a purchase from

There were some own-goals, to be sure. But the reason I give them credit here is that they ultimately ate a $600 purchase and reimbursed me for a purchase from a competitor. We got the Tumi item for free, and then some. That's better than just putting out a fire (that they started).