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This feels wild because it basically boils down to Amazon repeatedly setting the situation on fire and then putting the fire out, to the cheers of the crowd. Wh
by akerl_ 4y ago
This feels wild because it basically boils down to Amazon repeatedly setting the situation on fire and then putting the fire out, to the cheers of the crowd. Why do they get credit for taking the steps needed to fix their erroneous ETA, then their mistake in routing the package?
- gnicholas 4y agoThere were some own-goals, to be sure. But the reason I give them credit here is that they ultimately ate a $600 purchase and reimbursed me for a purchase from a competitor. We got the Tumi item for free, and then some. That's better than just putting out a fire (that they started).