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I’m travelling in Asia at the moment, and I had forgotten how much I loved the WhatsApp customer support approach. Most businesses have a WhatsApp account, and

I’m travelling in Asia at the moment, and I had forgotten how much I loved the WhatsApp customer support approach. Most businesses have a WhatsApp account, and you just send them a DM when you need to talk to somebody. Response times are typically very quick, and sending a DM takes sooooo much less effort than a phone call. I wish the rest of the world would adopt SEA’s love for WhatsApp business accounts.

bobbylarrybobby 4y ago
In the US, Apple's iMessage support chat service is incredible and I'm correspondingly much more likely to do business with companies that offer it, just in case I end up needing support.