It depends on the importance of the business. Hospital mistreating the patients? Sure, escalate it. Try to get it fixed, as politely as possible. Local Dunkin

It depends on the importance of the business. Hospital mistreating the patients? Sure, escalate it. Try to get it fixed, as politely as possible. Local Dunkin behaving badly (my recent experience)? Just stop giving them my business. I can make my own coffee. I can also stop drinking coffee altogether. I don’t need them, and they demonstrated they don’t need me either. There is too much bad behavior around - it is not worth one’s time and energy trying to fix them all