One of the most soulless companies in Canada has a special department you can contact for any complaints or questions and they will do everything in their power

One of the most soulless companies in Canada has a special department you can contact for any complaints or questions and they will do everything in their power to make things right or answer your questions in a timely manner. The trick is that it's not well-known and not accessible through their normal abysmal customer service channels. There are absolutely people that care in many organizations, if you can find them. Usually searching for "ombudsman" or "corporate secretary" will lead you in the right direction.