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My experience with AWS support is that they ask you if your issue has been resolved, and then let you close the ticket. But it sounds like GCP just closes the
by lopatin 4y ago
My experience with AWS support is that they ask you if your issue has been resolved, and then let you close the ticket.
But it sounds like GCP just closes the ticket for you if the support guy think it's not an issue, even if you disagree, there's no conversation to be had?
- iueotnmunto 4y agoTIL google had support tickets, I thought they largely didn't communicate with their client base
- numbsafari 4y agoFor most reasonable definitions of “communicate”, that is accurate.
- Ephil012 4y agoThey don't except for certain products. Google Cloud has a paid support plan. The free tier only lets you file tickets for billing issues. I ended up just filing this ticket as a billing ticket even though it's really not
- NavinF 4y agoYeah I had similar experiences with GCP support a couple of years ago when I discovered that killing a k8s cluster takes hours. My issue was technically related to billing since I was getting billed for GPU VMs the whole time, but their free support was completely useless. They probably exist only to meet some checkbox requirement for accepting credit card payments
- bushbaba 4y agoAWS will auto close a ticket after no response / activity for multiple weeks. That’s only after many, many warnings.
- Ephil012 4y agoThe guy said the ticket was resolved multiple times, but then I just responded again. He'd respond back with some unhelpful answer then say at the end "this issue is resolved"