Yeah. Encountering a cheerful chat bot when experiencing a frustrating issue is maddening. It amplifies the lack of empathy the company seems to have to the sit

Yeah. Encountering a cheerful chat bot when experiencing a frustrating issue is maddening. It amplifies the lack of empathy the company seems to have to the situation because you know the bot has no feelings. Feigning sympathy would be just as bad because it's fake and therefore not.