Seemed clear to me what they mean: assign full blame to management. The blameless part is for engineers. > Southwest has many highly technical developers, clou

Seemed clear to me what they mean: assign full blame to management. The blameless part is for engineers. > Southwest has many highly technical developers, cloud architects, Site Reliability Engineers and DevOps Engineers, so talent at the engineering level is not a problem. It is the non-technical senior and middle management (particularly the ones who have tenure) in the Technology Services and Operations department that destroy any chance to implement best practices.. then > Create a blameless culture that allows engineers to... It would be quite ironic if this post really is from a senior engineer and this is the most granular they can get about the issues. Maybe it really is the engineers who need to be blamed! (But probably not.)